APA Style
      TJIPTONO, Fandy, CHANDRA, Gregorius. ().
    Service quality dan satisfaction edisi 4 .
    Yogyakarta:
  Andi Offset.
  
Chicago Style
      TJIPTONO, Fandy, CHANDRA, Gregorius.
    Service quality dan satisfaction edisi 4.
    
    Yogyakarta:
  Andi Offset,
  .
  Text.
  
MLA Style
      TJIPTONO, Fandy, CHANDRA, Gregorius.
    Service quality dan satisfaction edisi 4.
    
    Yogyakarta:
  Andi Offset,
  .
  Text.
  
Turabian Style
      TJIPTONO, Fandy, CHANDRA, Gregorius.
    Service quality dan satisfaction edisi 4.
     
    Yogyakarta:
  Andi Offset,
  .
  Print.