APA Style
TJIPTONO, Fandy. (2008).
Service management: mewujudkan layanan prima .
Yogyakarta:
Andi Offset.
Chicago Style
TJIPTONO, Fandy.
Service management: mewujudkan layanan prima.
Yogyakarta:
Andi Offset,
2008.
Text.
MLA Style
TJIPTONO, Fandy.
Service management: mewujudkan layanan prima.
Yogyakarta:
Andi Offset,
2008.
Text.
Turabian Style
TJIPTONO, Fandy.
Service management: mewujudkan layanan prima.
Yogyakarta:
Andi Offset,
2008.
Print.