APA Style
      RAPHEL, Murray, RAPHEL, Neil, RAYE, Janis S. (2007).
    The complete idiot's guide to winning customer loyalty. STIE .
    Jakarta:
  Gramedia.
  
Chicago Style
      RAPHEL, Murray, RAPHEL, Neil, RAYE, Janis S.
    The complete idiot's guide to winning customer loyalty. STIE.
    
    Jakarta:
  Gramedia,
  2007.
  Text.
  
MLA Style
      RAPHEL, Murray, RAPHEL, Neil, RAYE, Janis S.
    The complete idiot's guide to winning customer loyalty. STIE.
    
    Jakarta:
  Gramedia,
  2007.
  Text.
  
Turabian Style
      RAPHEL, Murray, RAPHEL, Neil, RAYE, Janis S.
    The complete idiot's guide to winning customer loyalty. STIE.
     
    Jakarta:
  Gramedia,
  2007.
  Print.