APA Style

TJIPTONO, Fandy, CHANDRA, Gregorius. (). Service quality dan satisfaction edisi 4 . Yogyakarta: Andi Offset.

Chicago Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service quality dan satisfaction edisi 4. Yogyakarta: Andi Offset, . Text.

MLA Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service quality dan satisfaction edisi 4. Yogyakarta: Andi Offset, . Text.

Turabian Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service quality dan satisfaction edisi 4. Yogyakarta: Andi Offset, . Print.