APA Style

TJIPTONO, Fandy, CHANDRA, Gregorius. (2007). Service, quality & satisfaction Edisi 2 (2007) (Edisi 2). Yogyakarta: Andi.

Chicago Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service, quality & satisfaction Edisi 2 (2007). Edisi 2 Yogyakarta: Andi, 2007. Text.

MLA Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service, quality & satisfaction Edisi 2 (2007). Edisi 2 Yogyakarta: Andi, 2007. Text.

Turabian Style

TJIPTONO, Fandy, CHANDRA, Gregorius. Service, quality & satisfaction Edisi 2 (2007). Edisi 2 Yogyakarta: Andi, 2007. Print.